Search Knowledge Base Articles

Reconcile — User Guide

Reconcile — User Guide

Module: Accounting
Audience: Accountants, bookkeepers, finance administrators
Version: 1.0.0
Last updated: 2026-07-22

Overview

Reconcile helps you match your Synergy general-ledger balance to an external statement (for example a bank or credit card statement) for a selected account. You mark which transactions have cleared, confirm the statement ending balance, and finish when the difference is zero.

Note: Reconciling a bank feed / register is done under Accounting → Banking (Reconcile bank account). This guide covers Accounting → Reconcile for chart-of-accounts reconciliation.

Prerequisites

Role Typical permissions
Open the Reconcile screen Accounting Reconcile → View
Start, save, or finish a reconcile Accounting Reconcile → Create
Resume or restore a session Accounting Reconcile → Edit

The account you reconcile must already exist in the Chart of accounts and have posted activity.

Step-by-step: Start a new reconcile

  1. Go to Accounting → Reconcile.
  2. Select the Account you are reconciling.
  3. Review Beginning balance (carried from your last completed reconcile).
  4. Enter:
    • Ending balance — from your statement
    • Ending date — statement date
  5. Click Start reconciling.

Expected result: You are taken to the reconcile workspace for that account.

Step-by-step: Resume an unfinished reconcile

If a reconcile was saved but not finished, the landing page shows Resume reconciling instead of the balance entry fields.

  1. Select the account.
  2. Click Resume reconciling.

Step-by-step: Clear transactions and finish

On the reconcile workspace:

  1. Tick the checkbox for each transaction that appears on your statement (cleared items).
  2. Click Calculate to refresh:
    • Cleared balance
    • Difference (statement ending balance minus cleared balance)
  3. When Difference is 0.00, click Finish now.

Expected result: The reconcile is marked complete. The next reconcile for this account will use the ending balance as the new beginning balance.

Step-by-step: Save for later

  1. Tick cleared transactions and click Calculate (optional but recommended).
  2. Click Save for later.

Your selections are saved; the session stays open so you can return via Resume reconciling.

Step-by-step: Edit statement information

  1. On the workspace, click Edit info.
  2. Update Beginning balance, Ending balance, or Ending date.
  3. Click Submit.

When the difference is not zero

If you click Finish now while a difference remains:

  1. A dialog explains that an adjustment will be posted.
  2. Confirm the Adjustment date.
  3. Click Add adjustment and finish.

Synergy posts the difference to the system Reconciliation discrepancies account and completes the reconcile. This is blocked if Close the books is enabled and the adjustment date falls on or before the closing date.

Restore last reconcile

If available, Restore last reverts the most recent reconcile for the selected account. The button is hidden when books are closed for that period or no restorable session exists.

Field reference

Field Description
Account GL account being reconciled
Beginning balance Balance at start of period (from prior reconcile)
Ending balance Balance per your external statement
Ending date Statement as-of date
Payment / Deposit columns Credits and debits on each history line
Difference Must be zero to finish without an adjustment

Common issues

Symptom Likely cause What to do
Cannot see Start reconciling Missing Create permission Request Accounting Reconcile → Create
Workspace will not open View without Create Same as above (or admin access)
Transaction missing from list Already tied to another open reconcile or wrong account Verify account; check journal/payment conversion
Cannot post adjustment Close the books Use an adjustment date after the closing date or ask an administrator
Difference will not clear Uncleared items or wrong ending balance Recheck statement; use Edit info
Bank account reconcile Wrong feature Use Accounting → Banking → Reconcile bank account

Related features

  • Chart of accounts — account setup and balances
  • Journal entry — manual postings that appear in the reconcile grid
  • Banking — bank register and bank-account reconcile
  • Reports → Bank reconciliation summary / detail — reporting on bank reconciles
  • Setting → General — close the books and closing date

Did you find this article useful?

Related Articles

  • Banking — User Guide

    Banking — User Guide Module: Accounting Audience: Accountants, bookkeepers, treasury staff Version: ...

  • Bills — User Guide

    Bills — User Guide Module: Accounting Audience: Accounts payable clerks, accountants Version: 1.0.0 ...

  • Budget — User Guide

    Budget — User Guide Module: Accounting Audience: Accountants, finance managers, administrators Versi...

  • Chart of Accounts — User Guide

    Chart of Accounts — User Guide Module: Accounting Audience: Accountants, finance staff, system admin...

  • Checks — User Guide

    Checks — User Guide Module: Accounting Audience: Accounts payable staff, bookkeepers, finance admini...