FAQs / Q&A — User Guide

Module: HR Profile
Audience: HR administrators, internal comms, all staff (read)
Version: 1.0.0
Last updated: 2026-07-22

Overview

Q&A is HR Profile's internal knowledge base. HR teams publish articles (policies, how-tos, FAQs) organized into groups on a kanban-style board. Staff with view access can read active articles; editors manage content, groups, and attachments.

Typical flow:

Create groups → Write articles → Publish (active) → Staff read & optionally rate helpfulness

Prerequisites

View only: You see active articles marked as Q&A on the board. Draft or disabled articles are hidden.

Step-by-step: Browse articles

1. Go to HR Profile → Q&A.
2. Articles appear as cards in group columns (colored headers).
3. Click a card to open the full article.
4. Use the list toggle (top right) to switch to a table view.
5. Use the filter dropdown to show one group only.

Expected result: Readable article with HTML content, attachments (if any), and related articles from the same group.

Step-by-step: Create an article

1. On the Q&A page, click New article (requires Create).
2. Fill in:
   • Subject (title)
   • Group — pick existing or click + to add a group inline
   • Disabled — check to keep as draft (not visible to view-only users)
   • Q&A — check for FAQ-style articles; enables Curator field
   • Curator — staff member who handles follow-up questions (when Q&A is checked)
   • Description — main body (rich text editor)
   • Files — optional attachments
3. Click Submit.

Expected result: Article saved; you are redirected to the edit screen with a direct view link.

Step-by-step: Manage groups

1. Click Groups on the Q&A page (requires Create or Edit).
2. Add, edit, or reorder groups.
3. Set a color for each group (visible on the kanban board).
4. Deactivate a group to hide it without deleting articles.

Expected result: Kanban columns reflect your group structure. Groups with articles cannot be deleted until articles are moved or removed.

Step-by-step: Reorder articles (kanban)

1. On the Q&A board (requires Edit), drag article cards between columns or within a column.
2. Order saves automatically.

Expected result: New order persists for all users.

Step-by-step: Disable or delete an article

• Disable: Edit the article and check Disabled, then save — hides from view-only users.
• Delete: Open the article and click Delete (requires Delete permission).

Key fields (summary)

Troubleshooting

Related features

• Settings → Prefix number — configures HR Queries codes (separate from Q&A content)
• Settings → Reset data (admin) — permanently wipes all Q&A articles and groups